Customer Service

The annual rate increases required by the CRRUA Water and Wastewater Ordinances for the year 2015 went into effect on July 2015 and the new rates are reflected in this billing. The increases in the rates were 4% for water and 6% for wastewater since those amounts exceeded the Consumer Price Index increase for the Year 2015.

Los aumentos anuales de la tarifa requeridos por la ordenanza del agua y de las aguas residuales de CRRUA por el año 2015 entraron efecto en Julio de 2015 y las nuevas tarifas se reflejan en esta facturación. Los aumentos en las tarifas seran 4% para el agua y 6% para las aguas residuales puesto que esas cantidades excedieron el aumento del índice de precio de consumo por el año 2015.

Signing up for Service

To apply for new or existing service an application should be submitted to our CRRUA office. To request an application please contact CRRUA office at 575.589.1075.

The following information will be required when applying for new or existing service:

  • Property address
  • Settlement Agreement or Rental Agreement
  • Classification status of the property. (i.e. Residential, Commercial, Institutional, Industrial)
  • Service type
  • Cash or Check deposit


Discontinue Service

A disconnection form must be submitted to turn services off a property. If no disconnection notice has been submitted to CRRUA, account will continue to receive monthly service bills.

If you are the property owner/property manager and wish to stop water services, please contact customer service at (575) 589.1075 to request a disconnection form. 

If you are selling, purchasing, or renting a property, please inquire with our office to provide payoff amount of final water bills. All balances should be paid off before we can start services at property.

NOTE:  If the Applicant for service is a Tenant, he or she is responsible for informing the property owner that the Property Owner is ultimately responsible for the water and wastewater charges incurred by the Tenant in the event that the Tenant does not pay, unless the Property Owner notifies CRRUA in writing that the Property Owner will not be responsible for those charges for service.  (NMSA 3-23-6).