Customer Service

 

To prevent the speak of COVID-19, our office is closed to the public but we can be contacted via telephone or e-mail. Please see below for additional information.

 

To contact CRRUA during regular operating hours:

          (575) 589-1075 or [email protected]

To report service emergencies during after-hours/holidays: 

         575-332-1076

          575-202-7173

 

CRRUA is closed during observed holidays. For a list of those holidays please click on the link below: 

                   CRRUA Official Holiday Schedule 2021

 

To Start/Disconnect Service

CRRUA requires applications and forms to connect or discontinue services.  Requirements for each process is detailed below.  Incomplete applications and/or missing information/payment will result in delays and prevent the request from being fulfilled. 

 

Transfer of Service:

To apply for an existing service an application with required documentation and payment should be dropped off at the CRRUA drop box.

The following documents must be dropped off:

1. Completed application.  Application for transfer of services.

2. Copy of identification for those individuals listed on the application. Names on application    must match the names listed on all documentation.

3. Copy of proof of ownership, settlement agreement or rental lease

4. $100 deposit in check or money order made payable to CRRUA

 

New Meter Connections:

To apply for a new meter an application with required documentation and payment should be dropped off at the CRRUA drop box.  Please note that the application to install a new meter within the City of Sunland Park Boundaries will require approval from the City of Sunland Park. For construction related projects please contact CRRUA directly. 

The following documents must be dropped off:

1. Completed application.  Application for new service meter

2. Copy of identification for those individuals listed on the application.

3.  Payment of fees for a new service meter will need to be paid prior to installation.

 

Service Termination:

The form to discontinue service must be submitted to terminate services and dropped off at drop box. Lack of written notice to CRRUA to disconnect will result in continued account charges.

The following documents must be dropped off:

1. Completed disconnection form.  Discontinuation of Services Form

2. Copy of identification for individual(s) listed on the account.

3.  Payment for outstanding balance on the account.

 

CRRUA Services Rates/Fees:

The CRRUA Board establishes and adopts customer service rates and fees.  The current rates/fees are available via the following links.

Residental rates

Commercial rates